Contact Us

Questions about an order, a return, or one of our pieces? The Gentleman Prime customer service team is here to help make your experience as smooth as possible.

You can reach us by email or by using the contact form on this page. We typically respond within 12–24 hours during our customer service schedule.

How We Can Help

Our customer service team can assist you with:

Questions about an existing order
Order status and tracking assistance
Shipping and delivery questions
Returns, exchanges, and refunds
Damaged, defective, or incorrect items
Product questions before placing an order
General questions about Gentleman Prime and our store

What to Send Us

Providing a few key details can help us understand your request and assist you more efficiently. When contacting us about an existing order, please include:

Your full name
Your order number
The email address used to place the order
A brief description of your question or issue
Relevant photos, if you are contacting us about a damaged, defective, or incorrect item

For your security, please do not send passwords, full credit or debit card numbers, or other sensitive payment information through email or the contact form.

Email Us

Email: support@gentlemanprime.com

For the quickest assistance, please use a clear subject line and include your order number when your inquiry relates to a purchase.

Customer Service Hours

Monday–Friday: 9:00 AM–5:00 PM ET

Expected response time: 12–24 hours

Messages received outside our customer service hours will be reviewed as soon as possible during the next applicable service period.

Send Us a Message

Prefer to use our website? Complete the contact form below with your information and a description of how we can help. Please double-check your email address before submitting the form so our team can respond to you successfully.

If your message concerns an order, remember to include your order number in the message.

Mailing Address

Gentleman Prime
6320 Topanga Canyon Blvd STE 1630-1165
Woodland Hills, CA 91367
USA

Please note: This address should not be used to send product returns unless our customer service team specifically instructs you to do so. Approved returns should be sent only according to the return instructions and prepaid return label provided by Gentleman Prime.

Returns and Shipping Information

Looking for information about sending an item back? Please review our Return and Refund Policy for return eligibility, free return shipping, and refund information.

For order processing, delivery estimates, and tracking information, please review our Shipping Policy.