Payment Policy

At Gentleman Prime, we aim to make checkout straightforward, secure, and transparent. This Payment Policy explains the currency used on our store, the payment methods we accept, how payments are processed, and what to do if you experience a payment issue.

Currency

All prices displayed on the Gentleman Prime website are listed in United States Dollars (USD), unless otherwise expressly stated.

Your order total, including any applicable taxes, will be displayed during checkout before you complete your purchase.

Accepted Payment Methods

Gentleman Prime currently accepts the following payment methods:

Visa
Mastercard
Maestro
American Express

Available payment options are displayed at checkout. A payment method must be successfully authorized before an order can be completed.

Secure Payment Processing

Our online store is powered by Shopify. Payments are processed through the payment services made available through our ecommerce platform and applicable payment providers.

Gentleman Prime does not ask customers to provide complete card information by email or through our contact form. Please enter payment details only through the secure checkout process on our website.

Payment Authorization

When you place an order, your payment method may be subject to authorization and verification by your card issuer or payment provider.

If your payment cannot be authorized, your order may not be completed or processed. Payment authorization can be declined for reasons determined by your bank or card issuer, and we may not receive detailed information explaining the reason for a decline.

Payment Issues

If your payment is declined, please verify that the card details, billing information, and other information entered at checkout are accurate.

If the information is correct and your payment is still unsuccessful, you may wish to contact your card issuer for assistance or try another accepted payment method.

If you believe you have experienced a payment-related issue with an order placed through Gentleman Prime, contact us at support@gentlemanprime.com.

Billing Information

Please provide accurate and complete billing information during checkout. Inaccurate or incomplete information may result in payment authorization problems or delays in processing your order.

You are responsible for ensuring that you are authorized to use the payment method submitted with your order.

Pricing and Order Total

We make reasonable efforts to ensure that product prices and checkout information are accurate. The total amount payable for your order will be shown before you submit your purchase.

If we identify a material pricing or payment error affecting an order, we will take reasonable steps to contact you and resolve the issue in accordance with applicable law and our Terms of Service.

Refunds

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Eligible refunds are generally processed within approximately 5–7 business days after the returned item is received at our warehouse. Once a refund has been issued, your bank or card provider may require additional time to post the funds to your account.

For complete information about return eligibility, free return shipping, and refunds, please review our Return and Refund Policy.

Payment Security

We take payment security seriously and work with established ecommerce and payment service providers to facilitate transactions. However, no electronic payment or internet transmission system can be guaranteed to be completely secure.

For your protection, never send your full credit or debit card number, card security code, password, or other sensitive payment credentials to Gentleman Prime by email or through our contact form.