Refund policy

At Gentleman Prime, we want you to feel confident in every piece you choose. If your purchase is not quite right, we offer a straightforward return process designed to make sending eligible items back as simple as possible.

30-Day Return Window

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return, the item must be:

Unworn
Unwashed
In its original packaging
Returned with all original tags attached, where applicable

Items that show signs of wear, washing, alteration, damage after delivery, or other use that prevents them from being returned to their original condition may not be eligible for a refund.

Free Return Shipping

Eligible returns are free of charge. Once your return request is approved, we will provide a prepaid return shipping label along with instructions for sending your item back.

Please use the prepaid label and follow the return instructions provided by our customer service team. Returns sent without following the provided instructions may experience delays in processing.

How to Start a Return

To request a return, contact us at support@gentlemanprime.com or submit a request through the Contact page.

When contacting us, please include your order information and the item or items you would like to return so our team can assist you efficiently.

Customer service is available Monday through Friday, from 9:00 AM to 5:00 PM ET. We typically respond to customer inquiries within 12–24 hours.

Return Address

Please do not send a return to an address unless it has been provided or confirmed by Gentleman Prime as part of your return instructions. The appropriate return destination and prepaid shipping label will be provided when your return is authorized.

Refunds

After your returned item arrives at our warehouse, it will be inspected to confirm that it meets the return eligibility requirements described above.

For approved returns, refunds are generally processed within approximately 5–7 business days after the returned item is received at our warehouse. The refund will be issued to the original payment method used for the purchase.

After we issue your refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account. These processing times are determined by the payment provider and are outside our control.

Exchanges

If you would like to exchange an eligible item, please contact our customer service team within the 30-day return window. We will provide instructions based on the item and availability at the time of your request.

Exchange availability is not guaranteed and may depend on current inventory.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged or defective, or if you receive an item different from what you ordered, contact us as soon as possible so we can review the issue and work toward an appropriate resolution.

When contacting us, please provide your order information and a description of the issue. We may request photographs or other information reasonably necessary to evaluate the problem.

Order Cancellations and Changes

If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once processing has begun. If the order has already been processed or shipped, you may request an eligible return after delivery in accordance with this policy.

Refunds for Shipping Charges

Gentleman Prime currently provides free shipping on all orders within our United States shipping market, so there is no standard outbound shipping charge to refund for orders shipped under this offer.