Privacy policy

Gentlemans Refined respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit our website, make a purchase, contact us, or otherwise interact with Gentlemans Refined (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Services.

Personal Information We Collect

Depending on how you interact with Gentlemans Refined, we may collect the following categories of personal information:

  • Contact information: such as your name, email address, telephone number, billing address, and shipping address.
  • Order information: such as products purchased, order history, returns, exchanges, refunds, and fulfillment information.
  • Payment information: such as information necessary to process your transaction. Payments may be processed securely by payment providers, and we may not directly store complete payment card details.
  • Account information: if account features are available, such as login credentials and account preferences.
  • Customer service information: including information you provide when contacting us by email, through our contact form, or through other available support channels.
  • Device and usage information: such as IP address, browser type, device information, network information, pages viewed, interactions with the Services, and information collected through cookies and similar technologies.
  • Marketing information: such as your communication preferences and interactions with marketing messages, where applicable.

How We Collect Personal Information

We collect personal information only to the extent reasonably necessary to process and fulfill orders, provide customer service, operate and secure our Services, comply with legal obligations, and support related business operations.

You may provide information directly when you place an order, request a return, contact customer service, complete a form, or subscribe to communications. Certain information may also be collected automatically through cookies and similar technologies when you browse our website, where necessary for website functionality, security, analytics, or where otherwise permitted by applicable law.

We may also receive information from service providers and business partners that are necessary to process orders and operate our Services, including Shopify, payment processors, fulfillment and shipping providers, analytics providers, and other service providers.

How We Use Personal Information

We use personal information only for legitimate business purposes connected with processing orders, providing the Services, supporting customers, maintaining security, and complying with applicable law, including to:

  • Provide, operate, maintain, and improve our Services.
  • Process and fulfill orders, payments, deliveries, returns, exchanges, and refunds.
  • Communicate with you about your orders, account, requests, or customer service inquiries.
  • Provide customer support and respond to questions or concerns.
  • Detect, investigate, and help prevent fraudulent, malicious, or potentially unlawful activity.
  • Maintain the security and integrity of our website and Services.
  • Analyze how customers interact with our website where permitted by applicable law and improve the shopping experience.
  • Send marketing or promotional communications only where permitted by applicable law and according to your preferences or consent.
  • Comply with applicable legal obligations, enforce our terms and policies, and protect our rights and the rights of others.

Gentlemans Refined does not sell customer personal information.

Cookies and Similar Technologies

Gentlemans Refined and the service providers we work with may use cookies, pixels, tags, and similar technologies to operate the website, remember preferences, understand website activity, improve performance, help prevent fraud, and support analytics where applicable.

Your browser may allow you to remove or reject certain cookies. Disabling cookies may affect the functionality of some parts of the Services.

Where required by applicable law, we provide choices regarding non-essential cookies and similar technologies. You should use the cookie or privacy preference controls presented on our website, when available, to manage applicable preferences.

How We Disclose Personal Information

We may disclose personal information only when reasonably necessary to process orders, operate Gentlemans Refined, provide the Services, protect our business and customers, or comply with applicable law, including to:

  • Shopify and providers that support our ecommerce platform.
  • Payment processors and financial service providers involved in securely processing transactions.
  • Shipping, logistics, fulfillment, and return service providers.
  • Technology, hosting, security, analytics, customer service, and other vendors that perform necessary services on our behalf.
  • Marketing or advertising providers only where you have provided any consent required by applicable law. We do not disclose your personal information to third parties for their own marketing purposes without your consent.
  • Professional advisers, such as legal, accounting, or other professional service providers.
  • Government authorities or other parties when disclosure is required by law or reasonably necessary to protect our rights, customers, business, or Services.
  • Parties involved in an actual or proposed business transaction, such as a merger, acquisition, financing, reorganization, or sale of business assets, subject to applicable privacy requirements.

We never sell customer personal information to third parties.

Our service providers may process personal information on our behalf according to their contractual obligations, privacy policies, and applicable legal requirements.

Shopify

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you. Shopify may collect and process personal information relating to your use of our store in order to provide and improve its services.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.

Secure Payment Processing

Payments made through Gentlemans Refined are processed through secure third party payment providers, authorized payment processors. These providers use security measures designed to protect payment information during transaction processing.

Gentlemans Refined generally does not directly store complete credit or debit card details. Payment information is handled by the applicable payment processor in accordance with its security practices, terms, and legal obligations.

Advertising and Analytics

We may work with analytics providers to understand how visitors use our Services and improve website performance and the shopping experience.

We will not provide your personal information to third parties for their own marketing or advertising purposes without your consent where consent is required by applicable law.

Depending on applicable law and the technologies used by our store, you may have rights to opt out of certain analytics, advertising, or similar processing activities. Where applicable, privacy preference controls will be made available through the website.

Your Privacy Rights and Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information. These may include the right to request access to, correction of, or deletion of personal information, as well as the right to obtain a copy of certain information or opt out of certain processing activities.

You may also have the right to appeal a decision we make regarding a privacy request or to withdraw consent where our processing is based on consent.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before fulfilling certain requests. Where permitted by law, you may also use an authorized agent to submit a request on your behalf, subject to appropriate verification.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

Marketing Communications

Gentlemans Refined does not share customer personal information with third parties for their own marketing purposes without the customer's consent.

If you receive promotional emails from Gentlemans Refined, you may unsubscribe by using the unsubscribe option included in those communications. Even if you opt out of promotional emails, we may continue to send non-promotional communications that are necessary for your transactions or our relationship with you, such as order and customer service messages.

Data Retention

We retain personal information only for as long as reasonably necessary to process and support your orders, provide the Services, maintain required business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

The length of time information is retained may vary depending on the type of information, why it was collected, and applicable legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payment transactions are handled through secure payment-processing providers designed to protect transaction information.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Please use care when deciding what information to send to us electronically and protect any account credentials associated with the Services.

Children's Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review the privacy policies of any third-party services you choose to use.

International Processing

Although Gentlemans Refined serves customers in the United States, our ecommerce platform and other service providers may process or store personal information in other locations. When personal information is transferred or processed across jurisdictions, it may be subject to the laws of those jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, technology, or legal and regulatory requirements. When appropriate, we will update the policy displayed on this website.

Contact Us

If you have questions about this Privacy Policy, would like to exercise an applicable privacy right, or have a privacy-related concern, please contact Gentlemans Refined.

Email: support@gentlemansrefined.com

Customer service hours: Monday–Friday, 9:00 AM–5:00 PM ET

Expected response time: 12–24 hours

You may also submit a request through our Contact page.