Shipping policy

At Gentleman Prime, we believe a refined shopping experience should continue well beyond checkout. We aim to process and deliver every order efficiently while keeping you informed from the moment your order is placed until it reaches you.

This Shipping Policy explains our shipping destinations, processing times, estimated delivery timeframe, tracking, and other important information regarding the shipment of your order.

Shipping Destination

Gentleman Prime currently ships within the United States only. At this time, we do not offer international shipping.

Free Shipping

We offer free shipping on all orders within our United States shipping market. There is no minimum purchase requirement to qualify for free standard shipping.

Order Cutoff Time

Our daily order cutoff time is 3:00 PM ET.

Orders placed after 3:00 PM ET will begin processing on the next business day. Orders placed on weekends or holidays will begin processing on the next applicable business day.

Order Processing Time

Orders are generally processed within 1–2 business days. Processing includes order verification, preparation, and fulfillment before the package is handed over for shipment.

Business days are Monday through Friday, excluding applicable holidays.

Estimated Delivery Time

After your order has been processed and shipped, standard delivery takes approximately 5 days from shipment.

Please note that the approximately 5-day delivery timeframe begins when your order ships and does not include the 1–2 business day processing period.

Delivery times are estimates rather than guarantees. Carrier disruptions, severe weather, high-volume periods, transportation delays, or other circumstances outside our reasonable control may occasionally affect delivery.

Order Tracking

Once your order ships, we will send tracking information to the email address provided with your order. You can use this information to follow the progress of your shipment.

Please allow time for the carrier's tracking system to update after you receive your shipping confirmation.

Shipping Address Accuracy

Please review your shipping information carefully before completing your purchase. Customers are responsible for providing a complete and accurate delivery address.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at support@gentlemanprime.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

Delivery Issues

If your tracking information shows an unexpected delay, your package appears to be lost in transit, or you experience another delivery issue, please contact our customer service team. We will review the available shipment information and assist you with the appropriate next steps.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location, surrounding property, and with members of your household or building where appropriate. You may also need to contact the shipping carrier. If you still cannot locate the package, please contact us for assistance.

Damaged Packages or Incorrect Items

Please inspect your order after delivery. If your package or item arrives damaged, defective, or you receive an item different from what you ordered, contact us as soon as possible so we can review the issue and work toward an appropriate resolution.

We may request your order details, photographs, or other information reasonably necessary to evaluate a shipping or product issue.